Cancellation & Refund Policy

Open Plan in the app and choose Manage billing. That opens the billing portal of Dodo Payments, our payment provider, where you can cancel your subscription, change your card and download invoices.

If you can’t reach the portal, email [email protected] from the address on your account and we will cancel for you within one business day.

• Your plan stays active until the end of the month you already paid for. You are not charged again.
• Credits left in your balance stay there. Your series keep making and posting videos while you have enough, then stop.
• Your series, settings and past videos stay in your account, so you can download them or pick a plan again later.
• To delete your account and data as well, see our Privacy Policy.

You can move to another plan at any time from the Plan page. The change applies at once: moving up charges the difference for the rest of the month, and moving down credits it to your next invoice. The new plan’s videos are added from your next billing month.

• Your first payment: if Tayang isn’t for you, ask within 7 days of your first subscription payment and we refund it in full, as long as you have made no more than 3 videos.
• Renewals: monthly renewals are not refunded, because that month’s credits are added to your balance when you pay. Cancel before your renewal date to avoid the next charge.
• Credit packs: refunded in full within 14 days of purchase if you have not used any of the pack’s credits.
• Failed videos: if a video fails to make, its credits go back to your balance automatically. You don’t need to ask.
• Billing mistakes: duplicate or wrong charges are always refunded in full.

Nothing here takes away refund rights you have under consumer law where you live.

Email [email protected] from the address on your account, with the date of the charge. We reply within 2 business days. Approved refunds go back to your original payment method through Dodo Payments and usually arrive in 5 to 10 business days, depending on your bank. A refunded subscription is cancelled, and the credits it added are removed from your balance.

If a renewal payment fails, your plan is put on hold and no new credits are added until it goes through. Update your card in the billing portal to continue. Credits already in your balance can still be used.